Terms of Service

Content Updates / Support / Maintainance Plans & 3rd Party Website Hosting/SSL, Email & Domains

Last Updated: May 29th, 2024

If you are interested in Terms and Conditions for Web Design, photography, and related services, please consult them here.

1. Account Setup
Full House Digital will set up your account after we have received payment and we and/or our payment partner(s) have screened the order(s) in case of fraud. It is your responsibility to provide us with an email address which is not @ the domain(s) you are signing up under.

2. Content
All services provided by Full House Digital may only be used for lawful purposes. In addition, restrictions apply. The customer agrees to indemnify and hold harmless Full House Digital from any claims resulting from the use of our services. Restricted materials include but are not limited to the following:

  • copyrighted material
  • material we judge to be threatening or obscene
  • adult-oriented content
  • hate
  • illegitimate software
  • internet relay chat bots
  • phishing content
  • illegal content

3. Zero Tolerance Spam Policy
Full House Digital takes a zero tolerance stance against sending unsolicited e-mail, bulk emailing, phishing, and spam. Any user who sends out spam will have their account terminated without notice. Full House Digital reserves the right to require changes or disable as necessary any website, account, database, or other component that does not comply with this policy, at its sole discretion. Full House Digital also reserves the right to make any such modifications in an emergency at our sole discretion. Full House Digital reserves the right to charge the holder of the account used to send any unsolicited e-mail a cleanup fee. The cost of the cleanup fee is left entirely to the discretion of Full House Digital.

4. Payment Information
You agree to supply appropriate payment for the services received from Full House Digital in advance of the time period during which such services are provided. You agree that until and unless you notify Full House Digital of your desire to cancel any or all services received, those services will be billed on a recurring basis. Full House Digital reserves the right to change the monthly payment amount and any other charges at any time.

5. Backups and Data Loss
Your use of the service is at your sole risk. We are not responsible for files and data residing on your account. You agree to take full responsibility for files and data transferred and to maintain all appropriate backup of files and data stored on reseller, shared, or other hosting accounts be they at Enom, Webnames, The Client’s provider, or other hosting account held by Full House Digital or The Client, be it at Enom, Gandi SAS/US, Webnames.ca, or similar third-party datacentres and mail servers (i.e., in Atlanta, Dallas, Colorado, Vancouver, Kelowna, British Columbia or elsewhere), Enom’s, Gandi’s, Webnames.ca’s, or the client’s provider’s shared accounts, hosting accounts, reseller hosting accounts, servers, mail server and webmail servers, at Enom, Gandi SAS/US, Webnames.ca or at Enom’s, Gandi’s, or Webnames.ca’s third-party providers’ server, partners servers, and such.

6. Cancellation and Refunds
We reserve the right to cancel the account at any time. Customers may cancel at any time. We give you an unconditional 30-day money-back guarantee on shared hosting. There are no refunds for domain registrations. Refund requests after 30 days will be refunded on a prorated basis of any unused time. Only first-time accounts are eligible for a refund. For example, if you’ve had an account with us before, canceled, and signed up again, you will not be eligible for a refund, or if you have opened a second account with us.

7. Resource Usage
Users are not allowed administrative access to cPanel, Plesk, Webnames.ca, Gandi, Enom, or such. Users with Content Management Websites may be offered editor-level access. Users may not initiate the following and similar:

  • Use weak passwords for their Editor accounts on CMS systems.
  • Link to illegal content.
  • Link to misleading phishing content.
  • Offer illegal or misleading content.
  • Use of 10% or more of system resources for longer than 60 seconds. There are numerous activities that could cause such problems; these include: CGI scripts, FTP, PHP, HTTP, etc.
  • Run any type of interactive real-time chat applications that require server resources. Remotely hosted services are allowed.
  • Run stand-alone, unattended server-side processes at any point in time on the server. This includes any and all daemons, such as IRCD.
  • Embed chat iframes.
  • Run any software that interfaces with an IRC (Internet Relay Chat) network.
  • Run any gaming servers, etc.

8. Bandwidth Usage
You are allocated a monthly bandwidth allowance. This allowance varies depending on the content updates and 3rd party hosting package you purchase. Should your account pass the allocated amount, we reserve the right to suspend the account until the start of the next allocation, suspend the account until more bandwidth is purchased at an additional fee, suspend the account until you upgrade to a higher level of package, terminate the account and/or charge you an additional fee for the overages. Unused transfer in one month cannot be carried over to the next month.

9. Money-back Guarantee
Each of Full House Digital’s plans carries a 30-day unconditional money-back guarantee. If you are not completely satisfied with our services within the first 30 days of your service, you will be given a full refund of the contract amount.

10. Price Change
We reserve the right to increase our fees for service packages with and without 3rd party hosting, findability, and/or content updates. We also reserve the right to change prices listed on our site and the right to change the amount of resources given to plans.

11. Indemnification
Customer agrees that it shall defend, indemnify, save and hold Full House Digital harmless from any and all demands, liabilities, losses, financial losses, loss of business, insurance claims, litigation costs, any other costs and claims, including reasonable attorney’s fees asserted against Full House Digital, its agents, its customers, officers, and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold or resold by Full House Digital, its owner, its agents, employees, or assigns. Customer agrees to defend, indemnify, and hold harmless any liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with Full House Digital; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party; (3) hacking activity; (4) phishing; (5) copyright infringement, and (6) any defective or fake products sold to customers from Full House Digital’s websites or any websites under Full House Digital’s care, be it at third-party datacentres, servers, reseller accounts, hosting/mail & other accounts at Enom, Webnames, Gandi, PC Jaguar, their partners, their 3rd party providers or other such servers or accounts (be they in Atlanta, Dallas, Colorado, Vancouver, Kelowna, British Columbia, or elsewhere), for example The Client’s own hosting/email & such provider be it Enom, Webnames, Network Solutions, Dream Host, or any other. Full House Digital strongly encourages The Client to seek out IT, security, legal, trademark, and insurance experts to help in making correct decisions, prevent issues, offer required level of security, and take appropriate measures.

12. Disclaimer
Full House Digital will not be responsible for any damages your business may suffer. We make no warranties of any kind, expressed or implied, for services we provide. Full House Digital disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, abuse, no deliveries, wrong delivery, email service disruption, email message loss, and any and all service interruptions caused by us, our employees, or any third parties or third-party services we may include, bundle, package with our services. Full House Digital will not be responsible for any damages your business and finances may suffer because of malicious 3rd parties, data theft, related service disruption, phishers, and so on. Again, Full House Digital strongly encourages The Client to seek out IT, security, legal, trademark, and insurance experts to help in making correct decisions, prevent issues, offer required level of security, and take appropriate measures.

13. Jurisdiction
This Terms of Service shall be governed by the laws of Ontario & Canada which shall claim venue and jurisdiction for any legal action or claim arising from the Terms of Service. The said Terms of Service or part thereof is void where prohibited by law.

14. Survival of Terms of Service
Where one or more terms of the said Terms of Service are held to be void or unenforceable for whatever reason, any other terms of the Terms of Service not so held will remain valid and enforceable at law.

15. Changes to the TOS
Full House Digital reserves the right to revise its policies at any time. New Terms of Service will be presented on the website as they become available.